Refund policy

We want you to be happy with your purchase from Birch Island Co. If you are not completely satisfied with your order, you may be eligible to request a return or refund in accordance with the terms below.

Return Eligibility

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all original tags and packaging attached.

Returns must be requested within the return period stated on our website or communicated at the time of purchase.

Non-Returnable Items

Certain items may not be eligible for return, including final sale items, promotional items, gift cards, personalized products, or other items specifically marked as non-returnable.

How to Start a Return

To request a return, please contact our customer support team with your order number and the item(s) you would like to return. Our team will provide return instructions where applicable.

Items sent back without prior return authorization may not be accepted.

Return Shipping

Unless otherwise stated, customers may be responsible for return shipping costs. Original shipping charges are generally non-refundable.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the item so we can review the issue and assist you.

Exchanges

If you would like to exchange an item, please contact our customer support team. Exchange availability may depend on current inventory.

Sale and Promotional Items

Sale or promotional items may have different return conditions. Please review the applicable promotion terms or product details before completing your purchase.

Contact Us

If you have any questions about returns or refunds, please contact us through the customer support information provided on our website.