Shipping policy

Thank you for shopping with Birch Island Co. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed after payment has been successfully completed. Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates and Delivery

Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout based on your order and delivery address.

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, customs processing, or other circumstances outside of our control.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error after submitting your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change the shipping address.

Order Tracking

If tracking is available, your tracking details will be included in your shipping confirmation email. Please allow time for the carrier's tracking system to update after shipment.

International Shipping

Where international shipping is available, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Lost, Delayed, or Damaged Packages

If your order appears to be significantly delayed, lost, or arrives damaged, please contact us with your order number and any relevant details so we can review the issue and assist you.

Incorrect or Undeliverable Addresses

Orders returned due to an incorrect, incomplete, or undeliverable address may require additional shipping charges before they can be resent.

Contact Us

If you have any questions regarding shipping or delivery, please contact us using the customer support information provided on our website.